Qualys incident
US Platform 1: High Lag observed on Cloud Agent scan processing service [IM-12704]
Qualys experienced a critical incident on June 11, 2026 affecting Cloud Agent (CA), lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 11, 2026, 09:00 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 causing a Cloud Agents scan processing backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Policy Audit, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available.
- monitoring Jun 12, 2026, 05:29 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 12, 2026, 05:29 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 12, 2026, 06:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 13, 2026, 07:29 PM UTC
This incident has been resolved.