Qualys incident

US Platform 2: High Lag observed on scan processing service that has impacted scans [IM-12703]

Minor Resolved View vendor source →

Qualys experienced a minor incident on June 11, 2026 affecting Vulnerability Management (VM), lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 10:57 AM UTC
Resolved
Jun 15, 2026, 07:42 AM UTC
Duration
3d 20h
Detected by Pingoru
Jun 11, 2026, 10:57 AM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating Jun 11, 2026, 10:57 AM UTC

    Qualys Cloud Platform Operations Team is currently investigating an issue on the US Platform 2, causing a High Lag on the scan processing service. Further updates will be shared as they become available The ticket reference for this incident is IM-12703.

  2. identified Jun 11, 2026, 12:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Jun 12, 2026, 08:28 AM UTC

    We are currently investigating this issue.

  4. monitoring Jun 12, 2026, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 15, 2026, 07:42 AM UTC

    This incident has been resolved.