Qualys incident

US Platform 3 : Connectors are stuck in Synchronizing state [IM-12673]

Major Resolved View vendor source →

Qualys experienced a major incident on May 27, 2026 affecting Total Cloud, lasting 22h 2m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 03:20 AM UTC
Resolved
May 28, 2026, 01:22 AM UTC
Duration
22h 2m
Detected by Pingoru
May 27, 2026, 03:20 AM UTC

Affected components

Total Cloud

Update timeline

  1. investigating May 27, 2026, 03:20 AM UTC

    Qualys Cloud Platform Operations is investigating an issue for the connectors stuck in synchronizing state. Further updates will be shared as they become available. Ticket reference for this incident: IM-12673.

  2. identified May 27, 2026, 02:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2026, 01:22 AM UTC

    This incident has been resolved.