Qualys incident

EU Platform 2: PC Scan Processing Degradation (IM-12624)

Critical Resolved View vendor source →

Qualys experienced a critical incident on May 19, 2026 affecting Policy Audit (PA), lasting 23d 3h. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 10:24 PM UTC
Resolved
Jun 12, 2026, 01:50 AM UTC
Duration
23d 3h
Detected by Pingoru
May 19, 2026, 10:24 PM UTC

Affected components

Policy Audit (PA)

Update timeline

  1. investigating May 19, 2026, 10:24 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing degradation in PC scan processing on Qualys EU Platform 2. Users may expect a delay in the PC data availability on the UI. Further updates will be shared as they become available. Ticket reference for this incident: IM-12624.

  2. investigating May 21, 2026, 05:00 PM UTC

    We are continuing to investigate this issue.

  3. identified May 23, 2026, 03:07 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 28, 2026, 07:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 12, 2026, 01:50 AM UTC

    This incident has been resolved.