Qualys incident

US Platform 2: Qualys UI Login Impacted [IM-12561]

Critical Resolved View vendor source →

Qualys experienced a critical incident on April 1, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 04:22 AM UTC
Resolved
Apr 01, 2026, 06:12 AM UTC
Duration
1h 50m
Detected by Pingoru
Apr 01, 2026, 04:22 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

  1. investigating Apr 01, 2026, 04:22 AM UTC

    US Platform 2 is currently experiencing issues with the UI login. The Qualys Cloud Platform Operations team is actively investigating the login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12561.

  2. monitoring Apr 01, 2026, 04:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2026, 06:12 AM UTC

    This incident has been resolved.