Qualys incident

US Platform 3: Lag observed on vm-scan-events (IM-12567)

Minor Resolved View vendor source →

Qualys experienced a minor incident on April 3, 2026 affecting Vulnerability Management (VM), lasting 12h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 02:10 AM UTC
Resolved
Apr 03, 2026, 02:24 PM UTC
Duration
12h 13m
Detected by Pingoru
Apr 03, 2026, 02:10 AM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating Apr 03, 2026, 02:10 AM UTC

    Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM. Further details will be provided as they become available. The ticket reference for this incident is IM-12567.

  2. monitoring Apr 03, 2026, 07:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 03, 2026, 02:24 PM UTC

    This incident has been resolved.