Qualys incident

US Platform 1: VM scans processing issue due to high lag on JDC topic (IM-12580)

Minor Resolved View vendor source →

Qualys experienced a minor incident on April 11, 2026 affecting Vulnerability Management (VM), lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2026, 07:45 AM UTC
Resolved
Apr 12, 2026, 03:09 PM UTC
Duration
1d 7h
Detected by Pingoru
Apr 11, 2026, 07:45 AM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating Apr 11, 2026, 07:45 AM UTC

    Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 where the VM scans are stuck in Loading state due to high lag on JDC topic. Further updates will be shared as they become available. The ticket Reference for this incident is IM-12580.

  2. monitoring Apr 11, 2026, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 12, 2026, 03:09 PM UTC

    This incident has been resolved.