Qualys incident
UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)
Affected components
Policy Audit (PA)Vulnerability Management (VM)
Update timeline
- investigating Apr 10, 2026, 01:53 PM UTC
The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
- monitoring Apr 11, 2026, 01:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 02:18 AM UTC
This incident has been resolved.
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