Qualys incident

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)

Minor Resolved View vendor source →

Qualys experienced a minor incident on April 10, 2026 affecting Policy Audit (PA) and Vulnerability Management (VM), lasting 2d 12h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 01:53 PM UTC
Resolved
Apr 13, 2026, 02:18 AM UTC
Duration
2d 12h
Detected by Pingoru
Apr 10, 2026, 01:53 PM UTC

Affected components

Policy Audit (PA)Vulnerability Management (VM)

Update timeline

  1. investigating Apr 10, 2026, 01:53 PM UTC

    The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.

  2. monitoring Apr 11, 2026, 01:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2026, 02:18 AM UTC

    This incident has been resolved.