Qualys incident

KSA Platform 1: Qualys UI Login and VM, PA scans are Impacted [IM-12630]

Major Resolved View vendor source →

Qualys experienced a major incident on May 7, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 9h 26m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 03:13 AM UTC
Resolved
May 07, 2026, 12:39 PM UTC
Duration
9h 26m
Detected by Pingoru
May 07, 2026, 03:13 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)File Integrity Monitoring (FIM)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)

Update timeline

  1. investigating May 07, 2026, 03:13 AM UTC

    KSA Platform 1 is currently experiencing an issue with logins. The Qualys Cloud Platform Operations team is actively investigating the login issue. Scans are working fine. Only the UI and API Login is impacted. Further updates will be shared as they become available. The ticket reference for this incident is IM-12630.

  2. investigating May 07, 2026, 05:14 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 07, 2026, 05:16 AM UTC

    We are continuing to investigate this issue.

  4. identified May 07, 2026, 06:11 AM UTC

    The issue has been identified and we are working on the fix.

  5. monitoring May 07, 2026, 07:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 07, 2026, 12:39 PM UTC

    This incident has been resolved.