Qualys incident

US GOV Platform 1: Observing Issues with VM/PC Scans (IM-12625)

Major Resolved View vendor source →

Qualys experienced a major incident on May 4, 2026 affecting Vulnerability Management (VM) and Policy Audit (PA), lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 02:58 PM UTC
Resolved
May 04, 2026, 07:39 PM UTC
Duration
4h 40m
Detected by Pingoru
May 04, 2026, 02:58 PM UTC

Affected components

Vulnerability Management (VM)Policy Audit (PA)

Update timeline

  1. investigating May 04, 2026, 02:58 PM UTC

    Qualys Cloud Operations is currently investigating an issue with VM/PC scans on US GOV Platform 1. Scans are not launching via UI or API against IP and Asset Tag targets. Further updates will be shared as they become available. The ticket reference for this incident is IM-12625.

  2. monitoring May 04, 2026, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 04, 2026, 07:39 PM UTC

    This incident has been resolved.