Qualtrics incident

XM Directory Task issues in the Eastern US and United Kingdom regions

Resolved after 12 hours 3 minutes, on November 2, 2026.

resolved Nov 02, 2026, 12:30 PM UTC

We experienced an issue with email distributions sent via the XM Directory task in the Eastern US and United Kingdom regions from November 2nd at 12:30 UTC to November 3rd at 00:33 UTC. This issue has been resolved.

Started: Nov 02, 2026, 12:30 PM UTC
Resolved: Nov 03, 2026, 12:33 AM UTC
Duration: 12h 3m
Detected by Pingoru: Nov 02, 2026, 12:30 PM UTC

Update timeline

resolved Nov 02, 2026, 12:30 PM UTC

We experienced an issue with email distributions sent via the XM Directory task in the Eastern US and United Kingdom regions from November 2nd at 12:30 UTC to November 3rd at 00:33 UTC. This issue has been resolved.

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