Qualtrics incident

Receipt Scanner question issues in all regions

Minor Resolved View vendor source →

Qualtrics experienced a minor incident on October 1, 2026 affecting Survey Taking, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 10:58 PM UTC
Resolved
Oct 02, 2026, 05:00 AM UTC
Duration
6h 1m
Detected by Pingoru
Oct 01, 2026, 10:58 PM UTC

Affected components

Survey Taking

Update timeline

  1. identified Oct 01, 2026, 10:58 PM UTC

    A subset of survey takers using the receipt scanner question may notice their receipts not being scanned correctly. We have identified the root cause is an error from a Google API endpoint. The issue began at 16:00 UTC.

  2. resolved Oct 02, 2026, 05:00 AM UTC

    This issue has been resolved