Resolved after 12 hours, affecting Survey Taking and Email and 1 more, on October 23, 2026.
We are currently investigating issues regarding a segment of customers being unable to submit payments and the loss of some administrative functions in the Customer Hub.
Affected components
Survey TakingEmailWAI Project EditingProduct DocumentationEndpoint: https://cxstudio.clarabridge.net/dashboard/SMS (Text)Survey EditingLive SupportSession ReplayUS Endpoint: https://studio.us1.qualtrics.io/dashboard/
Update timeline
- investigating Oct 23, 2026, 03:18 AM UTC
We are currently investigating issues regarding a segment of customers being unable to submit payments and the loss of some administrative functions in the Customer Hub.
- resolved Oct 23, 2026, 03:19 PM UTC
This incident has been resolved.
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