Quable Outage History

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Quable had 14 outages in the last 2 years totaling 73h 34m of downtime, averaging 0.6 incidents per month.

There were 14 Quable outages since October 21, 2024 totaling 73h 34m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.quable.io

Major July 27, 2026

Import last longer than expected

Detected by Pingoru
Jul 27, 2026, 07:32 AM UTC
Resolved
Jul 27, 2026, 02:47 PM UTC
Duration
7h 15m
Affected: PIM > Import
Timeline · 4 updates
  1. identified Jul 27, 2026, 07:32 AM UTC

    We are experiencing slowdowns in the "Import" & "Bulk Edit" process since 09:20 (Paris time). Our teams are intervening to allow a return to normal as soon as possible.

  2. identified Jul 27, 2026, 07:45 AM UTC

    It has been identified only asset and link imports are affected. We are continuing to work on a fix for this issue.

  3. monitoring Jul 27, 2026, 12:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 27, 2026, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 3, 2026

Interface and API slowdown

Detected by Pingoru
Jun 03, 2026, 11:00 AM UTC
Resolved
Jun 03, 2026, 01:56 PM UTC
Duration
2h 55m
Affected: Shopify ConnectorPIM / DAM > AuthenticationPIM > User interfaceDAM > User interfacePrint with CraftMyPdfPortal > AuthenticationPIM > APIsDAM > APIsPIM > ImportTextMaster ConnectorAPI > AuthenticationDAM > Media server & Image StudioPortal > User interfacePIM > Bulk editionPIM > ExportPortal > Standard PDF printPIM > Webhook NotificationsPIM > Standard PDF printPIM > Translation
Timeline · 4 updates
  1. identified Jun 03, 2026, 11:00 AM UTC

    We have detected some slowness in the response times of our APIs. This can have an impact on the performance speed of our application. You might encounter timeout are connectivity issues Our technical teams are currently working to resolve this issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.

  2. identified Jun 03, 2026, 11:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 03, 2026, 11:11 AM UTC

    A fix has been implemented, and we are monitoring the results. Some processes are still impacted. You may encounter canceled or failed processes in the activity page.

  4. resolved Jun 03, 2026, 01:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Cosmetic Issue - No activity displayed

Detected by Pingoru
Apr 16, 2026, 07:57 AM UTC
Resolved
Apr 16, 2026, 12:40 PM UTC
Duration
4h 43m
Affected: PIM > User interface
Timeline · 2 updates
  1. identified Apr 16, 2026, 07:57 AM UTC

    We are currently aware of an issue regarding activity display. Processes are still running nonetheless. Our teams are working on a fix. We are sorry for the inconvenience.

  2. resolved Apr 16, 2026, 12:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 13, 2026

PIM not available

Detected by Pingoru
Apr 13, 2026, 11:52 AM UTC
Resolved
Apr 14, 2026, 07:01 AM UTC
Duration
19h 9m
Affected: Shopify ConnectorPIM / DAM > AuthenticationPIM > User interfaceDAM > User interfacePrint with CraftMyPdfPortal > AuthenticationPIM > APIsDAM > APIsPIM > ImportTextMaster ConnectorAPI > AuthenticationDAM > Media server & Image StudioPortal > User interfacePIM > Bulk editionPIM > ExportPortal > Standard PDF printPIM > Webhook NotificationsPIM > Standard PDF printPIM > Translation
Timeline · 6 updates
  1. investigating Apr 13, 2026, 12:30 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 13, 2026, 12:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 13, 2026, 12:32 PM UTC

    PIM is not available because of a critical incident. Quable team are investigating to resolve it as soon as possible.

  4. monitoring Apr 13, 2026, 01:19 PM UTC

    This incident has been resolved. Situation is under monitoring.

  5. monitoring Apr 13, 2026, 01:20 PM UTC

    This incident has been resolved. Situation is under monitoring.

  6. resolved Apr 14, 2026, 07:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

PIM module Translation not working

Detected by Pingoru
Nov 12, 2025, 09:00 AM UTC
Resolved
Nov 12, 2025, 05:02 PM UTC
Duration
8h 2m
Affected: PIM > Translation
Timeline · 3 updates
  1. identified Nov 12, 2025, 09:00 AM UTC

    We have identified an issue regarding the translation module. This issue does not impact Textmaster connector. Our team is actively working on a fix. We apologize for the inconvenience.

  2. identified Nov 12, 2025, 03:12 PM UTC

    We are still working on a fix. We will update you as soon as possible when we have implemented the fix.

  3. resolved Nov 12, 2025, 05:02 PM UTC

    The incident is now resolved. We apologize for the inconvenience.

Read the full incident report →

Critical May 22, 2025

Old product page is currently unavailable

Detected by Pingoru
May 22, 2025, 08:11 AM UTC
Resolved
May 22, 2025, 09:50 AM UTC
Duration
1h 38m
Affected: PIM > User interface
Timeline · 5 updates
  1. identified May 22, 2025, 08:11 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 22, 2025, 08:17 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 22, 2025, 08:18 AM UTC

    Fix is being tested before deployment.

  4. monitoring May 22, 2025, 08:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 22, 2025, 09:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 19, 2024

Tag update performance issue that causes delay in import, bulk-edit and new data retrieval

Detected by Pingoru
Dec 19, 2024, 09:50 AM UTC
Resolved
Dec 19, 2024, 01:19 PM UTC
Duration
3h 29m
Affected: PIM > APIsPIM > ImportPIM > Bulk editionPIM > Webhook Notifications
Timeline · 2 updates
  1. identified Dec 19, 2024, 09:50 AM UTC

    We are currently experiencing a delay in tag update. Our technical teams have identified the issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.

  2. resolved Dec 19, 2024, 01:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 4, 2024

Import & Bulk Edit for asset is currently unavailable

Detected by Pingoru
Dec 04, 2024, 09:21 AM UTC
Resolved
Dec 04, 2024, 10:04 AM UTC
Duration
42m
Affected: PIM > ImportPIM > Bulk edition
Timeline · 2 updates
  1. identified Dec 04, 2024, 09:21 AM UTC

    The "Import" & "Bulk Edit" process for Assets is unavailable since 8h00 (Paris time). Our teams are intervening to allow a return to normal as soon as possible.

  2. resolved Dec 04, 2024, 10:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 4, 2024

Exports last longer than expected

Detected by Pingoru
Dec 04, 2024, 08:06 AM UTC
Resolved
Dec 04, 2024, 08:33 AM UTC
Duration
26m
Affected: PIM > Export
Timeline · 3 updates
  1. identified Dec 04, 2024, 08:06 AM UTC

    We are experiencing issues in the export process since 7h45 (Paris time). Our teams identified the origin of the issue and are currently deploying a fix.

  2. monitoring Dec 04, 2024, 08:13 AM UTC

    Fix deployment is finished, we are monitoring the situation.

  3. resolved Dec 04, 2024, 08:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2024

Webhooks notifications have delays

Detected by Pingoru
Dec 02, 2024, 09:47 AM UTC
Resolved
Dec 02, 2024, 10:05 AM UTC
Duration
17m
Affected: PIM > Webhook Notifications
Timeline · 2 updates
  1. identified Dec 02, 2024, 09:47 AM UTC

    We are experiencing slowdowns in the "Webhooks notifications" process since [START_INCIDENT_HOUR] (Paris time). Our teams are intervening to allow a return to normal as soon as possible.

  2. resolved Dec 02, 2024, 10:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 29, 2024

Indexing performance issue that causes delay in import, bulk-edit and new data retrieval

Detected by Pingoru
Nov 29, 2024, 08:55 AM UTC
Resolved
Nov 29, 2024, 09:51 AM UTC
Duration
55m
Affected: PIM > APIsPIM > ImportPIM > Bulk editionPIM > Webhook Notifications
Timeline · 2 updates
  1. identified Nov 29, 2024, 08:55 AM UTC

    We are currently experiencing a delay in import, bulk-edit, and new data retrieval functionalities. Our technical teams have identified the issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.

  2. resolved Nov 29, 2024, 09:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2024

Import & Bulk Edit last longer than expected

Detected by Pingoru
Nov 19, 2024, 04:28 PM UTC
Resolved
Nov 19, 2024, 05:46 PM UTC
Duration
1h 18m
Affected: PIM > ImportPIM > Bulk edition
Timeline · 2 updates
  1. monitoring Nov 19, 2024, 04:28 PM UTC

    We are experiencing slowdowns in the "Import" & "Bulk Edit" process since [START_INCIDENT_HOUR] (Paris time). Our teams are intervening to allow a return to normal as soon as possible.

  2. resolved Nov 19, 2024, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2024

Delay on thumbnail and image profile generation

Detected by Pingoru
Nov 06, 2024, 12:47 PM UTC
Resolved
Nov 07, 2024, 08:26 AM UTC
Duration
19h 39m
Affected: DAM > Media server & Image Studio
Timeline · 2 updates
  1. identified Nov 06, 2024, 12:47 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Nov 07, 2024, 08:26 AM UTC

    This incident has been resolved.

Read the full incident report →