Quable experienced a major incident on July 27, 2026 affecting PIM > Import, lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
PIM > Import
Update timeline
- identified Jul 27, 2026, 07:32 AM UTC
We are experiencing slowdowns in the "Import" & "Bulk Edit" process since 09:20 (Paris time). Our teams are intervening to allow a return to normal as soon as possible.
- identified Jul 27, 2026, 07:45 AM UTC
It has been identified only asset and link imports are affected. We are continuing to work on a fix for this issue.
- monitoring Jul 27, 2026, 12:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 27, 2026, 02:47 PM UTC
This incident has been resolved.