Quable experienced a major incident on June 3, 2026 affecting Shopify Connector and PIM / DAM > Authentication and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 03, 2026, 11:00 AM UTC
We have detected some slowness in the response times of our APIs. This can have an impact on the performance speed of our application. You might encounter timeout are connectivity issues Our technical teams are currently working to resolve this issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.
- identified Jun 03, 2026, 11:00 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 03, 2026, 11:11 AM UTC
A fix has been implemented, and we are monitoring the results. Some processes are still impacted. You may encounter canceled or failed processes in the activity page.
- resolved Jun 03, 2026, 01:56 PM UTC
This incident has been resolved.