Quable incident

PIM not available

Critical Resolved View vendor source →

Quable experienced a critical incident on April 13, 2026 affecting Shopify Connector and PIM / DAM > Authentication and 1 more component, lasting 19h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 11:52 AM UTC
Resolved
Apr 14, 2026, 07:01 AM UTC
Duration
19h 9m
Detected by Pingoru
Apr 13, 2026, 11:52 AM UTC

Affected components

Shopify ConnectorPIM / DAM > AuthenticationPIM > User interfaceDAM > User interfacePrint with CraftMyPdfPortal > AuthenticationPIM > APIsDAM > APIsPIM > ImportTextMaster Connector

Update timeline

  1. investigating Apr 13, 2026, 12:30 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 13, 2026, 12:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 13, 2026, 12:32 PM UTC

    PIM is not available because of a critical incident. Quable team are investigating to resolve it as soon as possible.

  4. monitoring Apr 13, 2026, 01:19 PM UTC

    This incident has been resolved. Situation is under monitoring.

  5. monitoring Apr 13, 2026, 01:20 PM UTC

    This incident has been resolved. Situation is under monitoring.

  6. resolved Apr 14, 2026, 07:01 AM UTC

    This incident has been resolved.