Quable incident

Tag update performance issue that causes delay in import, bulk-edit and new data retrieval

Resolved after 3 hours 29 minutes, affecting PIM > APIs and PIM > Import and 1 more, on December 19, 2024.

identified Dec 19, 2024, 09:50 AM UTC

We are currently experiencing a delay in tag update. Our technical teams have identified the issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.

Started
Dec 19, 2024, 09:50 AM UTC
Resolved
Dec 19, 2024, 01:19 PM UTC
Duration
3h 29m
Detected by Pingoru
Dec 19, 2024, 09:50 AM UTC

Affected components

PIM > APIsPIM > ImportPIM > Bulk editionPIM > Webhook Notifications

Update timeline

  1. identified Dec 19, 2024, 09:50 AM UTC

    We are currently experiencing a delay in tag update. Our technical teams have identified the issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.

  2. resolved Dec 19, 2024, 01:19 PM UTC

    This incident has been resolved.

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