Quable incident

Tag update performance issue that causes delay in import, bulk-edit and new data retrieval

Resolved after 1 hour 55 minutes, affecting PIM > APIs and PIM > Import and 1 more, on December 10, 2024.

identified Dec 10, 2024, 08:51 AM UTC

We are currently experiencing a delay in tag update. Our technical teams have identified the issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.

Started
Dec 10, 2024, 08:51 AM UTC
Resolved
Dec 10, 2024, 10:47 AM UTC
Duration
1h 55m
Detected by Pingoru
Dec 10, 2024, 08:51 AM UTC

Affected components

PIM > APIsPIM > ImportPIM > Bulk editionPIM > Webhook Notifications

Update timeline

  1. identified Dec 10, 2024, 08:51 AM UTC

    We are currently experiencing a delay in tag update. Our technical teams have identified the issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.

  2. resolved Dec 10, 2024, 10:47 AM UTC

    This incident has been resolved.

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