Quable incident

Tag update performance issue that causes delay in import, bulk-edit and new data retrieval

Resolved after 35 minutes, affecting PIM > APIs and PIM > Import and 1 more, on December 12, 2024.

identified Dec 12, 2024, 01:38 PM UTC

We are currently experiencing a delay in tag update. Our technical teams have identified the issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.

Started
Dec 12, 2024, 01:38 PM UTC
Resolved
Dec 12, 2024, 02:14 PM UTC
Duration
35m
Detected by Pingoru
Dec 12, 2024, 01:38 PM UTC

Affected components

PIM > APIsPIM > ImportPIM > Bulk editionPIM > Webhook Notifications

Update timeline

  1. identified Dec 12, 2024, 01:38 PM UTC

    We are currently experiencing a delay in tag update. Our technical teams have identified the issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.

  2. resolved Dec 12, 2024, 02:14 PM UTC

    This incident has been resolved.

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