Resolved after 1 day 15 hours, affecting PIM > Import and DAM > Media server & Image Studio and 1 more, on November 5, 2025.
All PIM services are now out of maintenance. We continue to monitor the situation closely to ensure everything is functioning as expected. Thank you for your patience.
Affected components
Update timeline
- investigating Nov 05, 2025, 05:34 PM UTC
PIM is not available because of a critical incident. Quable team are investigating to resolve it as soon as possible.
- identified Nov 05, 2025, 07:44 PM UTC
We have identified the origin of the issue. We are working with our cloud provider to restore the service as soon as possible, in the mean time PIM will remain inactive to prevent data losses.
- monitoring Nov 06, 2025, 05:34 AM UTC
The issue has been resolved by our cloud provider. We are now bringing PIM out of maintenance and will be closely monitoring the system to ensure there is no data loss. Thank you for your patience.
- monitoring Nov 06, 2025, 06:35 AM UTC
All PIM services are now out of maintenance. We continue to monitor the situation closely to ensure everything is functioning as expected. Thank you for your patience.
- resolved Nov 07, 2025, 08:41 AM UTC
This incident has been resolved.
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