Qonversion Outage History

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Qonversion had 21 outages in the last 2 years totaling 406h 21m of downtime — averaging 0.9 incidents per month.

There were 21 Qonversion outages since July 1, 2024 totaling 406h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.qonversion.io

Critical June 29, 2026

Dashboards Disruption

Detected by Pingoru
Jun 29, 2026, 03:06 PM UTC
Resolved
Jun 29, 2026, 07:24 PM UTC
Duration
4h 18m
Affected: Apple Search Ads Attribution
Timeline · 5 updates
  1. investigating Jun 29, 2026, 03:06 PM UTC

    We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database.

  2. identified Jun 29, 2026, 03:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 29, 2026, 03:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 29, 2026, 04:35 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 29, 2026, 07:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 26, 2026

Charts data delayed

Detected by Pingoru
Jun 26, 2026, 01:53 AM UTC
Resolved
Jun 26, 2026, 02:10 AM UTC
Duration
16m
Affected: Realtime Dashboards
Timeline · 4 updates
  1. investigating Jun 26, 2026, 01:53 AM UTC

    We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

  2. identified Jun 26, 2026, 01:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 26, 2026, 02:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 26, 2026, 02:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2026

Issue with API

Detected by Pingoru
Apr 07, 2026, 08:59 AM UTC
Resolved
Apr 07, 2026, 04:07 PM UTC
Duration
7h 7m
Affected: APIUser Properties
Timeline · 5 updates
  1. investigating Apr 07, 2026, 08:59 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Apr 07, 2026, 10:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 07, 2026, 11:29 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 07, 2026, 11:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 07, 2026, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 6, 2026

Delayed analytics data in dashboards

Detected by Pingoru
Feb 06, 2026, 03:10 AM UTC
Resolved
Feb 06, 2026, 04:08 AM UTC
Duration
58m
Affected: Realtime Dashboards
Timeline · 4 updates
  1. investigating Feb 06, 2026, 03:10 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 06, 2026, 03:11 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 06, 2026, 03:54 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Feb 06, 2026, 04:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 29, 2025

Issues with Dash.qonversion.io

Detected by Pingoru
Dec 29, 2025, 03:20 PM UTC
Resolved
Dec 30, 2025, 04:28 AM UTC
Duration
13h 7m
Affected: Realtime Dashboards
Timeline · 6 updates
  1. investigating Dec 29, 2025, 03:44 PM UTC

    We are experiencing issues with our site with the dashboards for clients. It does not affect our backend for SDK and public API. We're investigating the issue.

  2. investigating Dec 29, 2025, 04:15 PM UTC

    We're still investigating the issue.

  3. identified Dec 29, 2025, 04:56 PM UTC

    We have identified the root cause of the incident and are implementing the fix. It will take up to 18 hours.

  4. identified Dec 30, 2025, 03:49 AM UTC

    Full dashboards restoration is expected shortly.

  5. monitoring Dec 30, 2025, 04:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 30, 2025, 04:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 23, 2025

API degradation (Game Day: API failover exercise)

Detected by Pingoru
Dec 23, 2025, 08:38 AM UTC
Resolved
Dec 23, 2025, 10:35 AM UTC
Duration
1h 56m
Affected: APIRealtime DashboardsUser PropertiesApple Search Ads AttributionWebhooksIntegrations
Timeline · 5 updates
  1. investigating Dec 23, 2025, 08:38 AM UTC

    We switched to our backup backend solution. Events for analytics, webhooks, and other integrations are delayed.

  2. identified Dec 23, 2025, 08:55 AM UTC

    We have identified the root cause of the incident and are implementing a fix.

  3. identified Dec 23, 2025, 09:04 AM UTC

    Fix implemented. We started switching from our backup backend solution to the main one.

  4. identified Dec 23, 2025, 09:54 AM UTC

    Switching from our backup backend solution to the main one is ongoing. We expect the process to complete within 40 minutes.

  5. resolved Dec 23, 2025, 10:35 AM UTC

    We've exited the backup backend solution. Everything is working fine.

Read the full incident report →

Minor December 18, 2025

Issue with User Properties API

Detected by Pingoru
Dec 18, 2025, 11:30 AM UTC
Resolved
Dec 18, 2025, 11:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 18, 2025, 10:17 PM UTC

    Today between 11:26 and 11:43 UTC, we experienced a partial degradation affecting the user‑properties endpoints. The issue was promptly identified and resolved.

Read the full incident report →

Major December 12, 2025

Partial degradation of analytics dashboards

Detected by Pingoru
Dec 12, 2025, 02:31 PM UTC
Resolved
Dec 12, 2025, 05:58 PM UTC
Duration
3h 27m
Affected: Realtime Dashboards
Timeline · 4 updates
  1. investigating Dec 12, 2025, 02:31 PM UTC

    We are investigating the cause of the delay in data display. All data processing systems are functioning correctly.

  2. identified Dec 12, 2025, 03:32 PM UTC

    We have identified the issue and implemented a fix. Data is currently being loaded, and we are continuing to monitor the situation.

  3. identified Dec 12, 2025, 04:18 PM UTC

    The fix has been applied correctly and we are continuing to upload analytical data. There are approximately 30 minutes left.

  4. resolved Dec 12, 2025, 05:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Our service is currently partially unavailable due to a global issue affecting our provider, Cloudflare.

Detected by Pingoru
Nov 18, 2025, 12:09 PM UTC
Resolved
Nov 18, 2025, 06:05 PM UTC
Duration
5h 55m
Affected: APIUser Properties
Timeline · 5 updates
  1. identified Nov 18, 2025, 12:09 PM UTC

    Cloudflare is experiencing disruptions in their global network, which may impact multiple customers worldwide. Their engineering team is actively investigating and working to resolve the problem.

  2. identified Nov 18, 2025, 01:44 PM UTC

    Our service is currently experiencing a complete outage—the API is fully unavailable—due to a global issue affecting our provider, Cloudflare.

  3. identified Nov 18, 2025, 02:39 PM UTC

    We are currently observing initial signs of service recovery and continue to closely monitor the situation.

  4. monitoring Nov 18, 2025, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 18, 2025, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 23, 2025

API Partial outage

Detected by Pingoru
Sep 23, 2025, 02:25 PM UTC
Resolved
Sep 23, 2025, 09:59 PM UTC
Duration
7h 34m
Affected: API
Timeline · 8 updates
  1. identified Sep 23, 2025, 02:44 PM UTC

    We are currently investigating this issue.

  2. identified Sep 23, 2025, 02:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 23, 2025, 03:14 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 23, 2025, 03:55 PM UTC

    We identified the issue, fixed it, and will now switch from the backup backend solution to the main one.

  5. identified Sep 23, 2025, 05:11 PM UTC

    We continue switching from the backup backend solution to the main one. We expect the switching to be finished within 3 hours.

  6. identified Sep 23, 2025, 06:31 PM UTC

    We continue switching from the backup backend solution to the main one. We expect the switching to be finished within 1.5-2 hours.

  7. identified Sep 23, 2025, 08:48 PM UTC

    Our comeback from the backup backend solution to the main one is coming to an end. We expect we'll be fully out of the incident within an hour. All the delayed events will be sent to integrations, webhooks, and raw/scheduled reports by this time.

  8. resolved Sep 23, 2025, 09:59 PM UTC

    All work has been completed, and we are pleased to report that the API is operating normally. The problem was related to degradation on the part of our database provider. We have received their incident analysis and have taken preventative measures to avoid a similar situation in the future. Our team will continue to monitor the situation over the coming days. Thank you for your patience and understanding throughout this process.

Read the full incident report →

Minor August 13, 2025

Purchase Save Endpoint Degradation

Detected by Pingoru
Aug 13, 2025, 09:00 AM UTC
Resolved
Aug 13, 2025, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 13, 2025, 12:49 PM UTC

    Between August 12th, 09:00 UTC and August 13th, 11:00 UTC, the iOS purchase save endpoint experienced partial degradation, affecting approximately up to 5% of requests. The issue has been resolved and the service is operating normally. We will be restoring the impacted historical data to ensure accuracy.

Read the full incident report →

Major August 8, 2025

API Partial Outage

Detected by Pingoru
Aug 08, 2025, 11:18 AM UTC
Resolved
Aug 08, 2025, 11:45 AM UTC
Duration
27m
Affected: API
Timeline · 3 updates
  1. investigating Aug 08, 2025, 11:23 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating Aug 08, 2025, 11:28 AM UTC

    The API error rate has stabilized, and the system is functioning normally. Our team is currently investigating the causes of the outage.

  3. resolved Aug 08, 2025, 12:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2025

MRR, New subscription charts are not correct

Detected by Pingoru
Aug 05, 2025, 08:08 AM UTC
Resolved
Aug 08, 2025, 10:11 AM UTC
Duration
3d 2h
Affected: Realtime Dashboards
Timeline · 4 updates
  1. investigating Jul 28, 2025, 07:42 PM UTC

    The data in the MRR and New Subscription charts is inaccurate once again. This is the same issue for which we closed an incident on July 15, 2025. We are investigating the problem. Core services remain unaffected.

  2. identified Aug 08, 2025, 10:08 AM UTC

    The main cause has been found. The team is beginning to address the inaccuracy and correct the historical data.

  3. monitoring Aug 08, 2025, 10:09 AM UTC

    The problem has been resolved, and the historical data is now correct. The team is now monitoring the situation.

  4. resolved Aug 08, 2025, 10:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 14, 2025

API Performance Update

Detected by Pingoru
May 14, 2025, 12:59 AM UTC
Resolved
May 15, 2025, 08:55 PM UTC
Duration
1d 19h
Affected: API
Timeline · 5 updates
  1. identified May 14, 2025, 12:59 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring May 14, 2025, 01:07 AM UTC

    API request spike observed causing unexpected behavior; however, everything is currently stable. We are continuing to investigate the details.

  3. monitoring May 14, 2025, 09:22 AM UTC

    We have identified several suspicious API users and are investigating their origin while implementing additional protections.

  4. monitoring May 14, 2025, 07:37 PM UTC

    We are continuing to monitor the situation and implement changes to optimize core requests.

  5. resolved May 15, 2025, 08:55 PM UTC

    We have completed the active phase of our work. Scheduled maintenance will follow to perform several database operations aimed at speeding up requests.

Read the full incident report →

Major March 20, 2025

API outage

Detected by Pingoru
Mar 20, 2025, 06:51 PM UTC
Resolved
Mar 20, 2025, 07:54 PM UTC
Duration
1h 3m
Affected: APIUser Properties
Timeline · 4 updates
  1. investigating Mar 20, 2025, 06:51 PM UTC

    We are currently investigating this issue.

  2. identified Mar 20, 2025, 07:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 20, 2025, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 20, 2025, 07:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 19, 2025

Partial API outage

Detected by Pingoru
Mar 19, 2025, 12:20 AM UTC
Resolved
Mar 19, 2025, 01:30 AM UTC
Duration
1h 9m
Affected: API
Timeline · 4 updates
  1. investigating Mar 20, 2025, 10:22 PM UTC

    We are currently investigating this issue.

  2. identified Mar 20, 2025, 10:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 20, 2025, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 20, 2025, 10:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 28, 2025

Dashboard unavailability

Detected by Pingoru
Feb 28, 2025, 10:38 AM UTC
Resolved
Feb 28, 2025, 10:53 AM UTC
Duration
14m
Affected: Realtime Dashboards
Timeline · 2 updates
  1. identified Feb 28, 2025, 05:36 PM UTC

    We detected the unavailability of the Realtime Dashboards system through system monitoring

  2. resolved Feb 28, 2025, 05:37 PM UTC

    The solution was found and implemented, effectively resolving the problem

Read the full incident report →

Minor December 12, 2024

Issue with Apple's API

Detected by Pingoru
Dec 12, 2024, 09:46 PM UTC
Resolved
Dec 12, 2024, 10:07 PM UTC
Duration
21m
Affected: API
Timeline · 4 updates
  1. investigating Dec 12, 2024, 09:46 PM UTC

    Apple's API are returning 5xx errors.

  2. identified Dec 12, 2024, 09:49 PM UTC

    Approximately 10-20% of requests to Apple's API are failing with 500 errors. We are actively monitoring the situation.

  3. monitoring Dec 12, 2024, 09:58 PM UTC

    Apple's API has recovered, and the success rate is now close to 99%. We are actively monitoring the situation.

  4. resolved Dec 12, 2024, 10:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 24, 2024

Dashboard Connectivity issues

Detected by Pingoru
Oct 24, 2024, 08:40 AM UTC
Resolved
Oct 24, 2024, 10:46 AM UTC
Duration
2h 5m
Affected: Realtime Dashboards
Timeline · 3 updates
  1. investigating Oct 24, 2024, 08:40 AM UTC

    A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

  2. monitoring Oct 24, 2024, 08:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 24, 2024, 10:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 13, 2024

Issue with API availability for some users from Russia

Detected by Pingoru
Sep 13, 2024, 01:05 PM UTC
Resolved
Sep 23, 2024, 09:32 AM UTC
Duration
9d 20h
Affected: API
Timeline · 7 updates
  1. investigating Sep 13, 2024, 01:05 PM UTC

    Our service API is currently unreachable for some users located in Russia due to local restrictions. However, all logic within the SDK should function correctly for the majority of users. Analytics will be updated later. We are actively monitoring the situation and will provide updates as they become available.

  2. investigating Sep 13, 2024, 01:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 14, 2024, 01:39 PM UTC

    Due to local restrictions in Russia, some users are experiencing issues accessing the API, as certain CloudFlare IP addresses have been blocked. However, the SDK's core functionality should still work for most users. We are collaborating with CloudFlare to secure new IP addresses and fully restore access. For those affected in Russia, we highly recommend utilizing the fallback files. More details can be found at: https://documentation.qonversion.io/docs/system-reliability#fallback-files and https://documentation.qonversion.io/docs/offline-sdk-mode

  4. identified Sep 21, 2024, 11:30 AM UTC

    Our team has identified an alternative solution that involves integrating additional name servers. We are currently in the final stages of preparation, and these changes will be implemented in the coming days. Thank you for your patience and understanding as we work to improve our service.

  5. monitoring Sep 22, 2024, 11:51 PM UTC

    We have added several more clusters in GCP and migrated traffic management from Cloudflare to our own servers. This caused a 10-minute downtime due to the reissuance of SSL certificates. At this moment, the situation is stable. Traffic from Russia is being successfully received and processed.

  6. monitoring Sep 22, 2024, 11:52 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Sep 23, 2024, 09:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2024

Apple Store Unavailability

Detected by Pingoru
Jul 01, 2024, 02:17 PM UTC
Resolved
Jul 01, 2024, 04:09 PM UTC
Duration
1h 52m
Affected: API
Timeline · 2 updates
  1. monitoring Jul 01, 2024, 02:17 PM UTC

    We are experiencing issues connecting to Apple Store servers. Attempts to verify receipts via https://buy.itunes.apple.com/verifyReceipt are resulting in the error. Impact: Users may face difficulties with purchases, subscription renewals, and other operations requiring receipt verification through Apple Store. This affects all devices and applications using this functionality. Qonversion SDK will issue temporary access to affected users until the issue is resolved.

  2. resolved Jul 01, 2024, 04:09 PM UTC

    This incident has been resolved.

Read the full incident report →