PushPay Outage History

PushPay is up right now

PushPay had 5 outages in the last 2 years totaling 8h 7m of downtime — averaging 0.2 incidents per month.

There were 5 PushPay outages since September 30, 2025 totaling 8h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://pushpay.statuspage.io

Minor September 6, 2026

Transaction Reporting Delays

Detected by Pingoru
Sep 06, 2026, 04:48 PM UTC
Resolved
Sep 06, 2026, 05:21 PM UTC
Duration
33m
Affected: Customer Admin Portal
Timeline · 2 updates
  1. monitoring Sep 06, 2026, 04:48 PM UTC

    We have identified and deployed a fix for the issue causing intermittent delays in transaction visibility on reports. Report updates may continue to experience minor delays while backlogged data processes and the fix fully rolls out. We are actively monitoring the situation and will update when recovery is complete. Payment processing is not impacted.

  2. resolved Sep 06, 2026, 05:21 PM UTC

    This issue has been fully resolved. The fix is now active across all systems, all backlogged transaction data has finished processing, and report updates have returned to normal operating speeds. Payment processing was not impacted during this event.

Read the full incident report →

Minor August 15, 2026

Payment Errors

Detected by Pingoru
Aug 15, 2026, 05:50 AM UTC
Resolved
Aug 15, 2026, 06:39 AM UTC
Duration
49m
Affected: Giving Experiences
Timeline · 3 updates
  1. investigating Aug 15, 2026, 05:50 AM UTC

    We are currently investigating service degradation affecting payment processing. Users may experience errors when using tap payment methods, Apple Pay, and Google Pay. We have activated assured payments and our engineering team is actively investigating. We will provide our next update within 30 minutes.

  2. identified Aug 15, 2026, 06:03 AM UTC

    We have identified an issue with an external payment network that is causing payment processing errors. While Pushpay systems are fully operational, transactions routed through the impacted network may fail or time out. Pushpay continues to accept payments for subsequent processing via our proprietary Assured Payments technology. We are monitoring the payment network's progress toward a fix and will post an update within 30 minutes.

  3. resolved Aug 15, 2026, 06:39 AM UTC

    Payment error rates with the payment network have returned to normal baseline levels, and card transactions on Pushpay are processing successfully. All payments protected by Assured Payments are also being processed. This incident has been resolved. Thank you for your patience.

Read the full incident report →

Critical July 5, 2026

Giving Inaccessible

Detected by Pingoru
Jul 05, 2026, 04:24 PM UTC
Resolved
Jul 05, 2026, 05:09 PM UTC
Duration
45m
Affected: Giving Experiences
Timeline · 3 updates
  1. investigating Jul 05, 2026, 04:24 PM UTC

    We have identified an issue causing intermittent or complete downtime for Giving pages, the Donor Portal, and the Merchant Portal. Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.

  2. monitoring Jul 05, 2026, 04:57 PM UTC

    We have identified the root cause of the issue and have begun deploying a fix. Affected services—including Giving pages, Donor Portals, and Merchant Portals—are starting to show recovery. We are closely monitoring the deployment and will provide a final update once it is fully completed.

  3. resolved Jul 05, 2026, 05:09 PM UTC

    Resolved - The deployment is complete, and all services—including Giving pages, Donor Portals, and Admin Portals—are now fully restored and operating normally. Please note that recurring gifts were not impacted and continued to process successfully throughout this incident. Thank you for your patience as we worked to resolve this.

Read the full incident report →

Major April 30, 2026

Transaction Reporting Errors

Detected by Pingoru
Apr 30, 2026, 08:28 AM UTC
Resolved
Apr 30, 2026, 02:27 PM UTC
Duration
5h 59m
Affected: Customer Admin PortalAPI
Timeline · 3 updates
  1. identified Apr 30, 2026, 08:28 AM UTC

    We are currently experiencing issues with transaction reporting. Users may encounter delays or timeouts viewing transactions or using transaction export and reporting APIs. Payment processing is not impacted. We have identified the cause of the problem and are working to resolve it.

  2. identified Apr 30, 2026, 11:15 AM UTC

    We are continuing to implement the identified fix. Payment processing remains unaffected. We will provide further updates as the resolution progresses.

  3. resolved Apr 30, 2026, 02:27 PM UTC

    This incident has been resolved. All transaction reporting and API services are fully operational. Payment processing remained fully functional throughout the incident.

Read the full incident report →

Notice September 30, 2025

Issues Adding New Payment Methods

Detected by Pingoru
Sep 30, 2025, 10:03 PM UTC
Resolved
Sep 30, 2025, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 30, 2025, 10:03 PM UTC

    Between 11:22 a.m. and 12:07 p.m. PT, donors may have received errors when adding a new payment method. The issue has been fully resolved, and donors are no longer receiving errors.

Read the full incident report →