Resolved after 20 hours 33 minutes, affecting WhatsApp Sunshine Conversations Channel, on June 13, 2023.
Since the last update, no new events have been presented, therefore this incident is declared resolved. If you have any questions please do not hesitate to send a reply to [email protected]
Affected components
Update timeline
- investigating Jun 13, 2023, 04:48 PM UTC
We have confirmed an issue causing delays in sending and receiving messages via Sunshine Conversations and our team is investigating. Further updates will be posted shortly.
- investigating Jun 13, 2023, 05:00 PM UTC
Zendesk team continues to investigate the issue causing delays sending and receiving messages via Sunshine Conversations. We will provide additional updates as we learn more.
- investigating Jun 13, 2023, 06:35 PM UTC
Zendesk team are working diligently to address the issue causing delays sending and receiving messages in Sunshine Conversations across all pods. We will post new information as soon as we can.
- monitoring Jun 13, 2023, 07:29 PM UTC
Zendesk is beginning to recover from the delays in sending and receiving messages via Sunshine Conversations across all pods. They will continue to monitor until resolution. If you have any questions please do not hesitate to send a reply to [email protected]
- resolved Jun 14, 2023, 01:21 PM UTC
Since the last update, no new events have been presented, therefore this incident is declared resolved. If you have any questions please do not hesitate to send a reply to [email protected]
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