PureSocial incident
Delay in sending and receiving Twitter channel messages
Resolved after 47 minutes, affecting Twitter Channel, on June 14, 2023.
Our team reports that the incident has been resolved. The operation tests have validated the correct sending and receiving of messages in the DM and Public channels.
Affected components
Update timeline
- investigating Jun 14, 2023, 06:38 PM UTC
Our team is investigating delay problems in sending and receiving messages on Twitter for the public and DM channels
- identified Jun 14, 2023, 07:08 PM UTC
We inform you that the affectation is with all Twitter messages in DM and public channels. The origin of the problem is that Twitter has changed without notice the permissions of the account used by PureSocial for the operation of this channel. We have opened a case with Twitter to follow up and solve this incident
- resolved Jun 14, 2023, 07:25 PM UTC
Our team reports that the incident has been resolved. The operation tests have validated the correct sending and receiving of messages in the DM and Public channels.
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