Resolved after 1 day 1 hour, affecting WhatsApp Meta Channel and WhatsApp Sunshine Conversations Channel and 1 more, on July 13, 2023.
Meta has informed taht the fix for the disruption impacting media download sent using WhatsApp OnPremise API on end user devices has been deployed and this issue is now mitigated as of July 14th at 10:57 UTC.
Affected components
Update timeline
- investigating Jul 13, 2023, 02:17 PM UTC
Meta has communicated that they are currently experiencing some disruption impacting media download sent using WhatsApp OnPremise API on end user devices. This issue started on July 11th, 2023 at 10AM UTC. Meta engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.
- identified Jul 13, 2023, 04:09 PM UTC
Meta engineering teams have identified the root cause of the media download issue impacting both Android and iOS clients on v2.47.x. They are currently deploying the fix and the expected deployment time is in 24 hours.
- resolved Jul 14, 2023, 03:33 PM UTC
Meta has informed taht the fix for the disruption impacting media download sent using WhatsApp OnPremise API on end user devices has been deployed and this issue is now mitigated as of July 14th at 10:57 UTC.
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