Resolved after 7 days 13 hours, affecting WhatsApp Meta Channel and WhatsApp Sunshine Conversations Channel and 1 more, on August 8, 2023.
Aug 11 2023 9:06 AM GMT-4: Resolved The fix for disruptions impacting media upload and download on the WhatsApp On-Premise API v2.47+ has been deployed. This issue has now been mitigated as of 11 August, 6:06 AM PST on the new version 2.49.3. Please upgrade your containers to 2.49.3. Thank you for your patience. Check the Meta status page for more information and updates.
Affected components
Update timeline
- identified Aug 08, 2023, 10:57 PM UTC
Aug 2 2023 1:32 PM GMT-4 Meta has communicated since August 2 that they have experienced some outages affecting uploading and downloading of media in WhatsApp Local API v2.47+. They have focused on a workaround and will provide another update once it is confirmed. Check the Meta status page for more information and updates.
- resolved Aug 16, 2023, 12:22 PM UTC
Aug 11 2023 9:06 AM GMT-4: Resolved The fix for disruptions impacting media upload and download on the WhatsApp On-Premise API v2.47+ has been deployed. This issue has now been mitigated as of 11 August, 6:06 AM PST on the new version 2.49.3. Please upgrade your containers to 2.49.3. Thank you for your patience. Check the Meta status page for more information and updates.
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