Resolved after 11 days 18 hours, affecting WhatsApp Meta Channel and WhatsApp Sunshine Conversations Channel and 1 more, on August 4, 2023.
Aug 11 2023 9:06 AM GMT-4: Resolved The fix for disruptions impacting message sending, caused by coreapps being stuck on the WhatsApp On-Premise API, has been deployed. This issue has now been mitigated as of 11 August, 6:06 AM PST on the new version 2.49.3. Please upgrade your containers to 2.49.3. Thank you for your patience. Check the Meta status page for more information and updates. https://manage.statuspage.io/pages/6m3dg3b8v999/incidents/vwj2b4mfnztd#update
Affected components
Update timeline
- investigating Aug 04, 2023, 05:32 PM UTC
Some disruptions: On-Premises Solution Aug 4 2023 5:35 AM GMT-4 Meta is currently experiencing some disruption impacting receiving messages on WhatsApp OnPremise API. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.
- resolved Aug 16, 2023, 12:23 PM UTC
Aug 11 2023 9:06 AM GMT-4: Resolved The fix for disruptions impacting message sending, caused by coreapps being stuck on the WhatsApp On-Premise API, has been deployed. This issue has now been mitigated as of 11 August, 6:06 AM PST on the new version 2.49.3. Please upgrade your containers to 2.49.3. Thank you for your patience. Check the Meta status page for more information and updates. https://manage.statuspage.io/pages/6m3dg3b8v999/incidents/vwj2b4mfnztd#update
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