PureSocial incident

Some interruptions with WhatsApp channel messages

Resolved after 1 hour 52 minutes, affecting WhatsApp 360 Dialog Channel, on January 16, 2024.

monitoring Jan 16, 2024, 06:53 PM UTC

Our team has verified that the operation has been restored Dialog 360 continues working to identify the source of the problem.

Started
Jan 16, 2024, 06:15 PM UTC
Resolved
Jan 16, 2024, 08:07 PM UTC
Duration
1h 52m
Detected by Pingoru
Jan 16, 2024, 06:15 PM UTC

Affected components

WhatsApp 360 Dialog Channel

Update timeline

  1. investigating Jan 16, 2024, 06:15 PM UTC

    We are observing intermittencies in the operation of our WhatsApp channel with the BSP 360 Dialog. Our teams are working closely with 360 Dialog to restore services.

  2. monitoring Jan 16, 2024, 06:53 PM UTC

    Our team has verified that the operation has been restored Dialog 360 continues working to identify the source of the problem.

  3. resolved Jan 16, 2024, 08:07 PM UTC

    All services are operating correctly

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