PureSocial incident
Issue with 360 Dialog On-Premise API Message Delivery
Notice Vendor's status page →
Resolved after 20 hours 46 minutes, affecting WhatsApp 360 Dialog Channel, on January 17, 2024.
All services are operating correctly
Affected components
WhatsApp 360 Dialog Channel
Update timeline
- investigating Jan 17, 2024, 03:10 PM UTC
360 Dialog are receiving reports of delays in messaging for On-Premise setups. 360 Dialog engineering team are currently investigating it. More details https://status.360dialog.com/clrhnd8pv34913ben4x0u4ar58
- monitoring Jan 17, 2024, 07:46 PM UTC
360Dialog are recovering from an issue that affected On-Premise API message delivery from ~6:20am to ~12:20pm UTC on Jan 17th. The situation has stabilized and they are continuing to monitor.
- monitoring Jan 22, 2024, 11:55 AM UTC
All services are operating correctly
- resolved Jan 22, 2024, 11:56 AM UTC
This incident has been resolved.
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