PureSocial incident
Issue with 360 Dialog - Messages & notifications not arriving for Cloud API numbers
Resolved after 3 hours 44 minutes, affecting WhatsApp 360 Dialog Channel, on March 14, 2024.
March 14, 2024 at 2:25 PM The issue is now resolved. 360Dialog will attach a post mortem report to this incident in due course.
Affected components
Update timeline
- investigating Mar 14, 2024, 06:46 PM UTC
March 14, 2024 at 11:10 AM 360Dialog is currently investigating reports about messages & notification delivery issues on Cloud API. Their engineering team is currently investigating it. They do not currently have a resolution ETA but we'll update again as soon as possible.
- identified Mar 14, 2024, 07:20 PM UTC
March 14, 2024 at 12:47 PM 360Dialog engineering team has identified the issue and work is in progress to mitigate it. Note: the issue only affects a small % of Cloud API numbers that are currently using '/waba_webhook' (webhook per WABA) to receive inbound notifications.
- monitoring Mar 14, 2024, 07:40 PM UTC
March 14, 2024 at 1:24 PM A mitigation to restore functionality has been deployed. 360Dialog is continuing to monitor the situation.
- monitoring Mar 14, 2024, 07:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 14, 2024, 10:31 PM UTC
March 14, 2024 at 2:25 PM The issue is now resolved. 360Dialog will attach a post mortem report to this incident in due course.
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