Resolved after 1 day 1 hour, affecting WhatsApp Meta Channel and WhatsApp Sunshine Conversations Channel and 1 more, on April 3, 2024.
Resolved: On-Premises Solution Apr 3 2024 2:45 PM CST The fix for the outage impacting service on Meta On-Premise API has been deployed and this issue is now mitigated as of 04-03-2024 at 1:45 PM PST. Thank you for your patience.
Affected components
Update timeline
- investigating Apr 03, 2024, 06:40 PM UTC
Dear Customer, We have received reports of issues with the WhatsApp platform. Updates will be provided as soon as we receive information from Meta.
- investigating Apr 03, 2024, 06:49 PM UTC
Major disruptions: Cloud API Apr 3 2024 12:45 PM CST Meta are currently experiencing an outage impacting service on Cloud API. This issue started at 04-03-2024 11:18 AM PST. Their engineering teams are investigating the issue and they will provide another update within 4 hours or sooner if additional information is available. https://metastatus.com/whatsapp-business-api
- investigating Apr 03, 2024, 06:49 PM UTC
We are continuing to investigate this issue.
- investigating Apr 03, 2024, 06:57 PM UTC
Major disruptions: On-Premises Solution Apr 3 2024 12:46 PM CST Meta is currently experiencing an outage impacting service on On-Premise API. This issue started at 04-03-2024 11:18 AM PST. Their engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.
- identified Apr 03, 2024, 08:35 PM UTC
Meta has identified an issue that is currently disrupting messaging for Cloud and On-Premise numbers: https://metastatus.com/whatsapp-business-api We are currently waiting on the META engineering team to provide more updates
- monitoring Apr 03, 2024, 09:03 PM UTC
Cloud API Apr 3 2024 2:45 PM CST The fix for the outage impacting service on Cloud API has been deployed and this issue is now mitigated as of 04-03-2024 at 1:45 PM PST. Thank you for your patience, has reported Meta
- monitoring Apr 03, 2024, 09:06 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 03, 2024, 09:32 PM UTC
Resolved: On-Premises Solution Apr 3 2024 2:45 PM CST The fix for the outage impacting service on Meta On-Premise API has been deployed and this issue is now mitigated as of 04-03-2024 at 1:45 PM PST. Thank you for your patience.
- resolved Apr 04, 2024, 08:32 PM UTC
This incident has been resolved.
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