Error. Application request limit reached

Update timeline

1. investigating Sep 13, 2024, 05:39 PM UTC

   360Dialog is receiving reports from customers about an issue impacting some activities on the 360dialog Hub and API. their engineering team is currently investigating it. We do not currently have a resolution ETA but we'll update again as soon as possible.

2. investigating Sep 13, 2024, 05:42 PM UTC

   Editing or sending templates from the HUB and API still results in errors. This applies to both partner and customer accounts. They continue to work on this issue.

3. investigating Sep 13, 2024, 05:49 PM UTC

   There is also a rate limit for editing and submitting templates or making API calls. Initiating more requests will result in more errors. If you receive errors while submitting the template or receive HTTP 400 response from API call, try lowering the number of requests.

4. investigating Sep 13, 2024, 06:00 PM UTC

   Their engineering team is actively working to resolve this issue and are in constant communication with Meta Support to expedite a solution. However, we do not yet have an estimated time for resolution. In the meantime, we recommend using Meta Business Manager as a workaround for creating and sending templates. Please note that we will temporarily disable the Sync Wizard for templates. This step is believed to mitigate the current issues. Thank you for your understanding and patience. We will provide further updates as soon as possible.

5. investigating Sep 16, 2024, 02:27 PM UTC

   The BSP engineering and support team are still working to resolve this issue. In the meantime, we recommend using Meta Business Manager to manage WABA templates and profiles. We appreciate your patience during this time and will continue to provide updates as soon as we have more relevant information.

6. investigating Sep 16, 2024, 02:29 PM UTC

   To protect overall system performance, the BSP team has taken immediate action and temporarily blocked some partner user accounts that are making a high volume of API requests. They will unblock the affected accounts as soon as possible once they validate that the traffic is authentic.

7. investigating Sep 16, 2024, 02:31 PM UTC

   API requests should no longer receive rate limit errors. The BSP team has restored WABA admin operations. The BSP team is currently restoring access to partner user accounts that were temporarily blocked.

8. resolved Sep 16, 2024, 02:33 PM UTC

   Affected associated users have been unblocked. The issue is resolved.