Resolved after 6 days, affecting WhatsApp Sunshine Conversations Channel and WhatsApp 360 Dialog Channel and 1 more, on September 25, 2024.
Meta have applied an exception to our app. (The exception was incorrectly applied on Fri 27/09/24 but the issue was fixed by Meta's engineering team). We do not expect the issue to re-occur. We will provide an RCA here as soon as possible.
Affected components
Update timeline
- investigating Sep 25, 2024, 03:27 PM UTC
360Dialog reports that the communication channel with META has reached the limit of bad requests. In this case, 360dialog Hub or our API will generate errors for the following actions: - editing or sending templates - migrations - onboarding - flows - changing hosting type You can use Meta Business Manager as a workaround to create and send templates. The messaging functionality works normally. They are still working on this issue.
- investigating Sep 25, 2024, 03:28 PM UTC
They are continuing to work on this problem, and do not currently have an ETA for restoration of all functionality.
- identified Sep 25, 2024, 04:02 PM UTC
Most functionality has been restored to normal. However, the following actions are still affected and they are working to restore full functionality. Cloud API Profile Photo Upload Creating Template Messages with and/or Header_Handleheader_url Will share another update when this is resolved.
- identified Sep 26, 2024, 02:24 PM UTC
The 360 engineering team is still working to resolve the issue and make the following actions available: Cloud API profile photo upload Template message creation with header_handleheader_url and/or header_handle We will provide another update on the status.
- monitoring Sep 27, 2024, 02:10 PM UTC
Template message creation and profile photo upload functionality has been restored. We are continuing to monitor the situation with Meta support.
- identified Sep 30, 2024, 04:01 PM UTC
The 360 team reports that the issue is occurring again and is affecting some WABA operations including: - Profile photo uploads - Creating template messages with header_handle or header_url The 360 team is in contact with Meta about the issue and the case has been escalated to the relevant stakeholders. We will provide another update in 4 hours or sooner if we have significant progress.
- monitoring Sep 30, 2024, 04:02 PM UTC
Template message creation and profile photo upload functionality has been restored. We are continuing to monitor the situation with Meta support.
- resolved Oct 01, 2024, 03:53 PM UTC
Meta have applied an exception to our app. (The exception was incorrectly applied on Fri 27/09/24 but the issue was fixed by Meta's engineering team). We do not expect the issue to re-occur. We will provide an RCA here as soon as possible.
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