Some templates could not be submitted

Update timeline

1. investigating Oct 09, 2024, 05:51 PM UTC

   The 360Dialog team is aware of an issue that is affecting our template creation process. The 360dialog API returns the following response in this case: "developer_message":"Template could not be sent. Error. ","http_code":400,"success":false We have observed that these errors often appear in templates that use non-Latin characters, such as templates with Cyrillic or Arabic letters. One of the possible ways to resolve this is to shorten the template text or remove one or two cards from the carousel template. The engineering team at 360 is investigating the issue. We do not currently have an estimated resolution date, but we will update the information as soon as possible.

2. identified Oct 09, 2024, 05:53 PM UTC

   The 360 ​​development team has identified the issue and is working to fix it.

3. identified Oct 10, 2024, 12:11 AM UTC

   The 360 ​​engineering team is still working on the issue and moving towards a solution. We will provide more updates as soon as possible.

4. identified Oct 10, 2024, 02:09 PM UTC

   The 360 ​​team is still working on this issue. They expect to release the fix on 10/10/2024 during the day.

5. identified Oct 10, 2024, 05:58 PM UTC

   The 360 ​​team is still working on the fix.

6. identified Oct 11, 2024, 03:45 AM UTC

   The 360 ​​engineering team is still working to resolve the issue. We will provide further updates as soon as we have more information. Thank you for your patience.

7. resolved Oct 11, 2024, 04:24 PM UTC

   The issue is now resolved.