Purelink experienced a notice incident on February 3, 2024 affecting PureLink Wireless, lasting 18h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2024, 02:39 AM UTC
We are aware on an issue affecting our tower on Houchens Road, we have technician getting ready to go to site and will be out as soon as weather permits. Updates will be posted as we get more information. Thank you for your patience.
- investigating Feb 03, 2024, 02:40 AM UTC
We are continuing to investigate this issue.
- identified Feb 03, 2024, 03:33 AM UTC
We have identified the issue with our tower at Houchens Road. This tower has had some damage due to the bad weather and we are unable to implement a fix until the wind has died down and we can safely complete this work.
- identified Feb 03, 2024, 08:57 AM UTC
We have technicians scheduled for first thing Sunday morning to go out and fix this issue. If this has to be delayed due to bad weather we will continue to update this status.
- identified Feb 03, 2024, 07:08 PM UTC
Technicians have arrived onsite, and are completing repairs.
- identified Feb 03, 2024, 08:41 PM UTC
The affected hardware has been replaced, and customers are back online. If you still have no connection, please contact us on 0800 100 714, or email us at [email protected]
- resolved Feb 03, 2024, 08:41 PM UTC
This incident has been resolved.