Purelink experienced a minor incident on February 14, 2024 affecting Core Network, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Core Network
Update timeline
- identified Feb 14, 2024, 09:46 PM UTC
Some customers may be experiencing slower speeds or intermittent connectivity. Our team is investigating the issue and will provide updates as we work to resolve it.
- monitoring Feb 14, 2024, 10:42 PM UTC
packet loss has been identified with an upstream peer and network traffic has been re-routed to avoid this upstream. performance and monitoring have stabilised. If you are experiencing issues, please call us on 0800 100 714 or email us on [email protected].
- resolved Feb 15, 2024, 01:35 AM UTC
Service restored; no further impact identified in monitoring.