Purelink incident

Wireless Outage - Whatawhata/Te pahu

Minor Resolved View vendor source →

Purelink experienced a minor incident on March 2, 2024 affecting PureLink Wireless, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2024, 08:11 PM UTC
Resolved
Mar 03, 2024, 12:10 AM UTC
Duration
3h 58m
Detected by Pingoru
Mar 02, 2024, 08:11 PM UTC

Affected components

PureLink Wireless

Update timeline

  1. investigating Mar 02, 2024, 08:11 PM UTC

    We have identified an issue with the fibre feed to a number of towers in the Whatawhata/Te Pahu area. Engineers are currently investigating the fault.

  2. identified Mar 02, 2024, 09:31 PM UTC

    The issue has been identified to be with the Chorus fibre feed to these sites. A fault has been raised and their engineers are currently investigating. We apologise for any inconvenience caused.

  3. monitoring Mar 02, 2024, 10:57 PM UTC

    The damaged section of fibre has been replaced and service restored. We will continue to closely monitor the area and ensure connectivity is normal.

  4. monitoring Mar 02, 2024, 10:57 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 03, 2024, 12:10 AM UTC

    This incident has been resolved.