Purelink experienced a major incident on April 9, 2024 affecting Core Network and VOIP and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Core NetworkVOIPTuatahiPureLink PortalChorus3CXPureLink WirelessPureLink 4G WirelessPureLink WebsiteEnable
Update timeline
- investigating Apr 09, 2024, 02:46 AM UTC
We are aware of an outage affecting all internet services. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and will keep you updated on the progress.
- monitoring Apr 09, 2024, 02:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2024, 03:17 AM UTC
This incident has been resolved.