Purelink incident

Unplanned Voice Outage

Minor Resolved View vendor source →

Purelink experienced a minor incident on April 23, 2024 affecting VOIP and 3CX, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 08:36 PM UTC
Resolved
Apr 23, 2024, 10:03 PM UTC
Duration
1h 26m
Detected by Pingoru
Apr 23, 2024, 08:36 PM UTC

Affected components

VOIP3CX

Update timeline

  1. investigating Apr 23, 2024, 08:36 PM UTC

    We are currently experiencing an issue with some VOIP services. Our upstream provider is investigating the cause of this, and updates will be posted as they are available. During this time, you may not be able to make or receive phone calls.

  2. monitoring Apr 23, 2024, 09:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2024, 10:03 PM UTC

    This incident has been resolved.