Purelink experienced a major incident on May 24, 2024 affecting Core Network, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Core Network
Update timeline
- investigating May 24, 2024, 08:16 AM UTC
We are currently aware of an issue affecting a large number of connections, engineers are investigating
- monitoring May 24, 2024, 09:07 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 26, 2024, 10:14 PM UTC
Further fixes have been implemented and connectivity appears to be restored. We are continuing to monitor affected services.
- resolved May 27, 2024, 03:50 AM UTC
This incident has been resolved.