Purelink incident

4G Partial Outage - Kawhia Region

Minor Resolved View vendor source →

Purelink experienced a minor incident on July 26, 2024 affecting PureLink 4G Wireless, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2024, 01:27 AM UTC
Resolved
Jul 28, 2024, 10:35 PM UTC
Duration
2d 21h
Detected by Pingoru
Jul 26, 2024, 01:27 AM UTC

Affected components

PureLink 4G Wireless

Update timeline

  1. identified Jul 26, 2024, 01:27 AM UTC

    Our upstream provider is investigating a network outage affecting many 4G services in the Kawhia/Aotea region. This is currently being investigated by our upstream provider and a fix will be in place as soon as possible

  2. resolved Jul 28, 2024, 10:35 PM UTC

    Our upstream provider has identified and resolved this issue. If you are still experiencing issues, please power off your modem for 30 seconds.