Purelink incident

Degraded Service - Ngahinapouri / Te Pahu area

Minor Resolved View vendor source →

Purelink experienced a minor incident on August 5, 2024 affecting PureLink Wireless, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2024, 10:21 PM UTC
Resolved
Aug 06, 2024, 04:24 AM UTC
Duration
6h 2m
Detected by Pingoru
Aug 05, 2024, 10:21 PM UTC

Affected components

PureLink Wireless

Update timeline

  1. investigating Aug 05, 2024, 10:21 PM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Ngahinapouri / Te Pahu area. We have engineers on route to site to investigate this issue

  2. monitoring Aug 05, 2024, 11:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Aug 06, 2024, 12:20 AM UTC

    Customers in the Ngahinapouri / Te Pahu area may again be experiencing slower speeds or intermittent connectivity, we have an engineer on site and are investigating this issue.

  4. monitoring Aug 06, 2024, 01:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 06, 2024, 04:24 AM UTC

    This incident has been resolved.