Purelink incident

Degraded Service - Ngahinapouri / Te Pahu

Minor Resolved View vendor source →

Purelink experienced a minor incident on August 11, 2024 affecting PureLink Wireless, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2024, 10:09 PM UTC
Resolved
Aug 12, 2024, 01:13 AM UTC
Duration
3h 3m
Detected by Pingoru
Aug 11, 2024, 10:09 PM UTC

Affected components

PureLink Wireless

Update timeline

  1. investigating Aug 11, 2024, 10:09 PM UTC

    Some customers may be experiencing intermittent connectivity in the Ngahinapouri / Te Pahu area. We have engineers investigating this issue

  2. identified Aug 11, 2024, 10:28 PM UTC

    The issue has been identified, and a technician is en route to the site

  3. monitoring Aug 11, 2024, 11:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Aug 11, 2024, 11:29 PM UTC

    We are currently investigating this issue.

  5. monitoring Aug 12, 2024, 12:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 12, 2024, 01:13 AM UTC

    This incident has been resolved.