Purelink incident

Degraded Service - Te Pahu / Ngahinapouri area

Minor Resolved View vendor source →

Purelink experienced a minor incident on September 6, 2024 affecting PureLink Wireless, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2024, 12:26 AM UTC
Resolved
Sep 06, 2024, 04:59 AM UTC
Duration
4h 33m
Detected by Pingoru
Sep 06, 2024, 12:26 AM UTC

Affected components

PureLink Wireless

Update timeline

  1. identified Sep 06, 2024, 12:26 AM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Te Pahu / Ngahinapouri area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. monitoring Sep 06, 2024, 02:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 06, 2024, 04:59 AM UTC

    This incident has been resolved.