Purelink incident

Wireless Outage - Kawhia/Aotea

Major Resolved View vendor source →

Purelink experienced a major incident on November 3, 2024 affecting PureLink Wireless, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2024, 10:27 PM UTC
Resolved
Nov 05, 2024, 12:52 AM UTC
Duration
1d 2h
Detected by Pingoru
Nov 03, 2024, 10:27 PM UTC

Affected components

PureLink Wireless

Update timeline

  1. identified Nov 03, 2024, 10:27 PM UTC

    Due to power delivery issues at a primary uplink site connectivity may be intermittent for customers in Aotea/Kawhia. Technicians are currently working to minimise customer impact.

  2. monitoring Nov 03, 2024, 11:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 05, 2024, 12:52 AM UTC

    This incident has been resolved.