Purelink incident

Degraded Service - Ngahinapouri and Whatawhata areas

Minor Resolved View vendor source →

Purelink experienced a minor incident on November 26, 2024 affecting PureLink Wireless, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 10:01 PM UTC
Resolved
Nov 27, 2024, 02:20 AM UTC
Duration
4h 18m
Detected by Pingoru
Nov 26, 2024, 10:01 PM UTC

Affected components

PureLink Wireless

Update timeline

  1. identified Nov 26, 2024, 10:01 PM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Ngahinapouri and Whatawhata areas. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. monitoring Nov 26, 2024, 10:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 27, 2024, 02:20 AM UTC

    This incident has been resolved.