Purelink experienced a major incident on May 19, 2025 affecting PureLink Wireless, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
PureLink Wireless
Update timeline
- investigating May 19, 2025, 10:20 AM UTC
We are currently investigating a wireless outage in the Te Mata/ Houchen area.
- investigating May 19, 2025, 10:43 AM UTC
Technicians are on route to investigate this further.
- identified May 19, 2025, 11:48 AM UTC
Technicians have identified the fault and are working to replace the affected hardware.
- resolved May 19, 2025, 01:09 PM UTC
The affected hardware has ben replaced and service restored. If you connection is still down, please reboot both the router and dish. If issues persist please give us a call on 0800 100 714.