Purelink incident

Wireless Network Outage - Ruapuke / Whaanga Road

Minor Resolved View vendor source →

Purelink experienced a minor incident on June 4, 2025 affecting PureLink Wireless, lasting 16h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 05:51 AM UTC
Resolved
Jun 04, 2025, 10:03 PM UTC
Duration
16h 11m
Detected by Pingoru
Jun 04, 2025, 05:51 AM UTC

Affected components

PureLink Wireless

Update timeline

  1. investigating Jun 04, 2025, 05:51 AM UTC

    We are currently investigating an issue affecting internet services in the Ruapuke area.

  2. investigating Jun 04, 2025, 06:27 AM UTC

    Our field team will be heading to the tower site soon to investigate this further. Due to the weather conditions in the area, it may not be safe for our team to get access to the site tonight

  3. investigating Jun 04, 2025, 07:29 AM UTC

    Technicians were unable to safely access the tower site tonight due to severe weather conditions. We will return tomorrow morning in daylight when conditions are safer.

  4. investigating Jun 04, 2025, 07:47 PM UTC

    Technicians are currently on their way to the tower site.

  5. investigating Jun 04, 2025, 09:18 PM UTC

    Technicians are on site

  6. identified Jun 04, 2025, 09:39 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring Jun 04, 2025, 09:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jun 04, 2025, 10:03 PM UTC

    This incident has been resolved.