Pulsant experienced a notice incident on May 25, 2026, lasting 16h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 25, 2026, 03:50 PM UTC
We are currently experiencing an issue with our ticket logging system wherein emails are not creating cases or updating cases as expected. If you require assistance urgently, please contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/ We apologise for the inconvenience this may be causing you. Updates will be provided as soon as possible.
- monitoring May 25, 2026, 05:51 PM UTC
These issues have now been resolved and any delayed cases are being worked through urgently. We will continue to monitor and provide updates when required.
- resolved May 26, 2026, 07:51 AM UTC
This incident has been resolved.